When customers try to cancel, they often just need a break

Before You Cancel is a Shopify app that lets customers delay their next shipment instead of cancelling — saving subscriptions at the exact moment they would otherwise be lost.

Fewer cancellations. Fewer support tickets. More retained revenue.

• Customers delay their next shipment instead of cancelling
• No coupons, no negotiations, no support tickets
• Works with your existing subscription setup
• Installs in minutes with no impact on checkout

We'll spot the moments when cancellations happen — then act automatically

Every subscription product has moments when customers start cancelling. Before You Cancel analyzes your subscription data to surface that window — showing you when revenue is most at risk and how much is likely to be lost over the next 90 days. This insight is what powers the app: we intervene just before cancellations typically begin, offering customers a delay instead of a hard stop. You'll get this analysis automatically for every subscription product, free and immediately, as soon as you install the app.

Example Analysis (install to see your analysis)

Why subscriptions get cancelled

Most customers don't cancel because they're done forever. They cancel because:

• They have too much product right now
• They want to pause spending temporarily
• They don't want to talk to support

When the only obvious option is to cancel, that's what they choose — even when a short pause would have solved the problem.

What you'll see

• An immediate analysis of when churn happens
• Simple performance metrics (emails sent, clicks, saves)
• Predictable pricing based on your current scale

You'll always know where you stand — and you'll be notified before any plan change.

Simple, predictable pricing

Paid plans start at $19/month after a free 14-day trial

Your plan includes a clear subscription limit. You'll only be prompted to upgrade if you exceed it — never automatically.

No surprise charges. No silent upgrades.

You'll always see your current usage and plan limits inside the app.